Refund Policy.

Plain-English summary of when we refund, how much, and how long it takes. The TL;DR: full refund inside 14 days if I haven't shipped meaningful work yet. After that, pro-rata based on what's been delivered.

1. Scope

This policy covers payments made through kunaldabi.com for services provided by KD Digital — including monthly retainers (single-location, multi-location, franchise), one-time audits, strategy calls, and custom invoices. Payments are processed by Razorpay.

2. 14-day satisfaction review (new engagements)

For every new monthly retainer, the first 14 calendar days are a "satisfaction review window." During this window:

• If you're not satisfied with the quality, scope, or fit, you may cancel and request a refund of any retainer time that hasn't been worked.
• Deliverables already produced (audit reports, citation work in flight, content drafts, technical recommendations) remain yours to keep.
• Refund issued as pro-rata of the monthly retainer minus work done. Example: cancel on day 7 of a $1,500/month engagement → refund of approximately $1,500 × (23/30) = $1,150, assuming no major deliverables have shipped.

2.1 One-time payments (audits, calls)

One-time productized services follow different rules:

• Strategy calls: 100% refund if cancelled at least 24 hours before the scheduled time. No refund for no-shows; reschedule within 7 days is fine.
• Paid audits: 100% refund if requested before the audit has started (typically within 24 hours of payment). Once testing begins (50 prompts × 12 engines starts running), no refund — but you keep the partial findings.

3. After day 14 (ongoing retainers)

Once we're past the satisfaction window, the engagement is month-to-month. You may cancel at any time with 30 days written notice (sent to [email protected]). During the notice period, work continues normally; no further refund applies because the current month's work has been performed.

4. What is not refundable

• Work that has already been performed and delivered (citations placed, reviews managed, content published, schema deployed, reporting cycles completed, AI Overview / GEO citations earned).
• Pass-through ad spend already paid to Google / Meta / LSA (these go directly to the platform, not to KD Digital).
• Third-party tool subscriptions (BrightLocal, Local Falcon, Ahrefs, etc.) if I purchased a seat specifically for your account on your behalf.
• Engagements terminated for cause (fraudulent chargeback, abusive conduct, withholding access we need to do the work, or providing false information to KYC).

5. How to request a refund

Email [email protected] from the same email used at checkout, with:

• Your Razorpay payment ID (from the confirmation email).
• The reason for the refund request.
• Whether you'd like to discuss adjusting scope first (often a 15-minute call resolves the underlying concern faster than a refund cycle).

I respond to refund requests within 1 business day and process approved refunds within 3–5 business days.

6. Processing timeline

Once approved and submitted to Razorpay:

• Cards: 5–7 business days to appear on the original card statement.
• UPI / NetBanking: 3–5 business days back to the source account.
• International cards: 7–10 business days, depending on issuing bank.

The refund is always returned to the original payment method — Razorpay does not allow refunds to a different card or account.

7. Chargebacks

If you have a dispute, please contact me first — almost every refund-able situation gets resolved by email faster than a chargeback. Filing a chargeback without first contacting KD Digital is considered a breach of these terms and may result in the engagement being terminated and a debt-collection process initiated for any work performed in good faith.

8. Currency & conversion

Refunds are issued in the same currency you paid in (USD, EUR, GBP, or INR). If your card was charged in a different currency than your settlement currency (e.g., you paid in USD but your bank settled in INR), a small conversion delta of 0.5–2% is possible — this is the issuing bank's spread, not a KD Digital deduction.

9. Contact

Refund questions: [email protected]
WhatsApp: +91 96366 50036
Postal: KD Digital, 1st Floor, 53, Panday's, Suncity Delight, Udaipur, Rajasthan 313001, India